My Basket (0)

  • No products in the basket.

Floor Nozzle – No lights

No lights on the Floor Nozzle

When there are no lights on the Floor Nozzle, this can be caused the following areas;

  • Debris between the different parts
  • Parts not connected correctly
  • Electrical Connections between the parts

We will now go through some checks to identify the cause.

That's Worked

That’s Great!!

If the lights are not green and the brush rolls are not spinning, please make sure that the vacuum is cleaned of debris and all parts are connected correctly.

Helpful Advice

With the dust cup removed, remove and rinse the foam and felt filters every 3 months.  Let air dry completely before replacing. Hand wash only. Tap loose dirt off filters between washes as needed.

Be sure to wash the filters in warm water only and allow to air dry for 24 hours.

Still Not Resolved

If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.

When you call, advise us that you have completed the troubleshooting guide, and provide the following information;

  • Fault Code:  Please quote the code provided in the last page dependent on your answer: FN09 or FN10
  • Model Number
  • Date you purchased the product
  • Place of purchase
  • Guarantee Reference Number or Order Number (if purchased direct from Shark)
  • Date Code (4 digit code that can be found on a sticker on the back of the main body of the vacuum)
  • Serial Number – If Applicable (This can be found on the sticker on the back of the main body of the vacuum)