My Basket (0)

  • No products in the basket.

Tear or a hole in the Handle and Hose

If you are still having concerns, please feel free to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you further.

When you call, advise them that you have completed the troubleshooting guide, and provide them with the following information;

  • Fault Code:  HS02
  • Model Number
  • Date you purchased the product
  • Place of purchase
  • Guarantee Reference Number or Order Number (if purchased direct from Shark)
  • Date Code (4 digit code that can be found on a sticker on the back of the main body of the vacuum)
  • Serial Number – If Applicable (This can be found on the sticker on the back of the main body of the vacuum)
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