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Customer Care Useful Videos

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Don’t worry – you can easily search for an answer in our Customer Support section. Alternatively, just get in touch – we’re here to help.

Cordless Vacuum

How do I charge the ION Power Pack? (IF200/IF250/IR70)

How do I empty the dust cup? (IF200/IF250/IR70)

How do I maintain the brushrolls? (IF200/IF250)

How do I maintain the dust cup and filters? (IF200/IF250/IR70)

How do I use Flexology technology? (IF200/IF250/IR70/HV390)

Upright Vacuum

How do I access the brushrolls? (NV800/NV801/AX910/AX950)

How do I assemble my vacuum? (NV800/NV801/AX910/AX950)

What if my vacuum cuts out? (NV800/NV801/AX910/AX950)

What if the brushroll indicator light turns red? (NV800/NV801/AX910/AX950)

Stick Vacuum

What if the brushroll stops spinning? (HV380)

What if the brushroll stops spinning? (HV380)

What if the brushroll stops spinning? (HV320)

What if the vacuum shuts off on its own? (HV320/HV380)

How do I maintain the brushrolls? (IF200/IF250)

How do I use Flexology technology? (IF200/IF250/IR70/HV390)

Steam Mop

How do I know if my mop is ready to clean? (S6001UK/S6003UK)

How to Use Manual Steam Control (S6001UK/S6003UK)