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Customer Care Deliveries

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Track Your Delivery

Track Your Delivery

Main Units

All our main units are delivered by the courier DPD.

On the morning of the delivery date, if you have provided us with either a valid mobile telephone number or an email address, DPD will send the tracking information directly to you.  They will also provide you with a 1-hour time slot for delivery and these are usually made available between 9:30am – 11:00am when DPD have organised their routes for the day.

You can go on to track the delivery on the DPD website using the following link;

https://www.dpd.co.uk/

You will need your tracking number that is sent by DPD to be able to check on the delivery.

If you have not provided a valid mobile telephone number or email address, you can contact our Customer Service Team and they will be able to provide you with the delivery information.

Please call us on 0800 093 0875

Parts and Accessories

Parts and accessories are delivered by Royal Mail 2nd class post.

Royal Mail do not offer a tracking service with the 2nd class postal service.

Standard UK Delivery Methods

UK Delivery Methods

Delivery methods

We will deliver to the following countries and territories:

UK Mainland including the Channel Islands and the Isle of Wight.

If the address for delivery of your order is a UK mainland address, they will be dispatched using the below delivery methods:

 Delivery method  Item  Typical delivery period
 Courier  Main unit  Next working day
 Royal Mail 2nd Class  Part/Accessory  3 – 5 working days

 

 

Delivery Timescale

Delivery Timescale

Main Units

If you place your order before 17:00hrs on a working day, (Monday – Friday) then we will endeavor to deliver your order the next working day.

Any orders placed after 17:00hrs or on a weekend will not be processed until the next working day.

This table indicates the typical delivery periods for the different delivery methods.

Order day  Typical delivery period
Monday – Thursday before 2pm  Next working day
Friday before 5pm  The following Monday
Friday after 5pm – Sunday  The following Tuesday

These periods are indicative only, and whilst we will use commercially reasonable effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

Delays could be caused by Bank Holiday periods and adverse weather conditions.

Parts and Accessories

All parts and accessories are delivered by Royal Mail 2nd Class and take 3 – 5 working days for delivery.

Collect from Click & Collect Store

Delivery to Click & Collect Store

If you would prefer to collect your order from a local Pick-Up point, you can opt for this once you have received your tracking information from DPD on the day of delivery.

On the tracking information, it will prompt you to go on to the DPD website and from there you can make the required changes.

If you change the original delivery option that you requested at the time of placing the order, this may delay your delivery by 24 hours.

Delivery Policy

Delivery Policy

Introduction

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.

This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.

Free delivery

We offer free standard delivery to all UK mainland addresses on all orders.

Delivery methods

We will deliver to the following countries and territories:

UK Mainland including the Channel Islands and the Isle of Wight.

If the address for delivery of your order is a UK mainland address, they will be dispatched using the below delivery methods:

 Delivery method  Item  Typical delivery period
 Courier  Main unit  Next working day
 Royal Mail 2nd Class  Part/Accessory  3 – 5 working days

Delivery periods

If you place your order before 17:00hrs on a working day, (Monday – Friday) then we will endeavour to deliver your order the next working day.

Any orders placed after 17:00hrs or on a weekend will not be processed until the next working day.

This table indicates the typical delivery periods for the different delivery methods.

 Order day  Typical delivery period
Monday – Thursday before 17:00hrs  Next working day
Friday before 17:00hrs  The following Monday
Friday after 17:00hrs – Sunday  The following Tuesday

Delays could be caused by Bank Holiday periods and adverse weather.  These periods are indicative only, and whilst we will use commercially reasonable effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Our delivery service providers may notify you by telephone / email in advance of attempting to make a delivery.

Additional deliveries

If an initial delivery attempt is unsuccessful, our delivery service providers may make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

If the couriers are unable to deliver the item, they will then return the product back to the warehouse.

International Delivery

International Delivery

At present, we are only able to accept orders that are placed by consumers within the Mainland UK and that are shipped to a Mainland UK address.

Any orders that are attempted to be placed using a credit/debit card that is not registered to a UK address will not be accepted.

We understand that our products are admired Globally and we are in the process of looking at the options of selling to the wider EU.  Watch this space!!