- Unable to Place an Order
- Change or Cancel Your Order
- Payment Enquiry
- Need help with your product?
- Contact Information
Can't find your answer?
Unable to Place an Order
Unable To Place An Order
If you’re unable to complete your order, please make sure that you have put in the correct details.
Payments can sometimes fail for the following reasons;
- Zip/Postcode error – This means that the card is not registered at the billing address you have supplied on the order
- Card declined – This usually means that the card provider has blocked the payment.
- Insufficient Funds – There is not enough available funds in the account to complete the order
If you have any concerns with the payment not processing, we recommend that you contact your card provider first.
If you still require our assistance, please contact our Customer Service Team on 0800 093 0875.
Change or Cancel Your Order
Change or Cancel an Order
Once your order has been placed, we may not be able to amend or cancel the order. If the item has been dispatched by our warehouse, we are unable to make any alterations.
However, we understand that sometimes alterations need to be made and we will try our best to accommodate these changes for you.
If you wish to amend or cancel the order, the easiest way is to contact our Customer Service Team on 0800 093 0875 and they will be happy to assist you with this.
What date of the month do you take my instalment payments?
We take the initial payment when you place your order and we then take the next payment on or around 30 days later.
We take the following payments from the card that the initial payment was taken.
Where can I find out how many payments I have left?
At the time of purchase, we will inform you of the total amount of payments due and a timescale of when they are taken.
If you require further assistance, please contact our Payments and Billing Team.
Can I change my monthly instalment date on my payments?
If you wish to change your current payment date, please call the Payments and Billing Team and they will be happy to look in to this for you.
Can I change the amount that I pay on my monthly instalments?
If you wish to make changes to your payment plan, please call our Payments and Billing Team and we will be happy to discuss this with you.
If you have a Payment or Billing enquiry for any of the below reasons, please contact us via telephone on the number listed below:
- Update your billing address
- Update your credit/debit card details
- Change your payment date
- General Payment enquiry
Call the Payment Helpline – 0800 083 4273
We are available Monday to Friday between 8am and 6pm.
Need help with your product?
Need help with your product?
If you are experiencing any concerns with your product, can we kindly request that you call our Customer Service Team, Monday to Friday and between the hours of 8am and 6pm on 0800 093 0875.
During the call, we will be able to go through some simple troubleshooting steps and identify what is causing this to happen. As part of the troubleshooting, there may be a need to place an order for replacement parts or units and we can only do this by phone.
* Please note our Contact Us form cannot be used to resolve the following queries;
- Payment enquiries such as payment plans or updating card details
- Technical Assistance with your product
For these types of queries, please call our Customer Service Team on 0800 862 0453 and they will be happy to help.