- What are the differences between model numbers (UKT, UKR etc)
- What date of the month do you take my installment payments?
- Where can I find out how many payments I have left?
- What should I do if my brush roll has stopped spinning?
- How long is the warranty period?
- Do I have to register my unit for the full warranty?
- How can I find out how heavy the vacuums are?
- What makes our products so good at tackling pet hair?
- Where can I find out how powerful the vacuums are?
- Can I change my monthly instalment date on my payments?
- Can I change the amount that I pay on my monthly instalments?
- Who do I contact if I need to discuss my warranty but the product was purchased from a retailer and not from Shark?
- What is covered under the warranty?
- What’s not covered under the warranty?
- Where can I purchase additional batteries for my cordless vacuum?
“Great. Thanks so much for your help. Best Customer Service I have come across in years. I completed your survey too and I don’t normally bother but you have been exceptional. Please pass this on to your boss if you can.”
“I just wanted to thank you for the first class Customer Service I received from you. It certainly puts my faith back in the knowledge that there are companies out there that that genuinely care about their customers. Thank you once again.”
“My replacement part arrived promptly this morning. Excellent Customer Service. I will be recommending the Shark Vacuum Cleaner to my family, friends and others. Time and again products are let down by poor customer service, so it is such a relief to deal with a company with excellent Customer Service.”
“I must say I am very impressed with the level of Customer Service which I have experienced and I will without doubt be buying another Shark machine in future. We have become so used to fighting to get any resolution to simple problems these days.”
“This is the second time that I have used the warranty with my Shark Vacuum. Not only would I rate the Shark products highly, but the Customer Service is astounding to say the least. Absolutely 5* service. I cannot think how you could improve on this. Thank you Shark”
“The person I spoke to was excellent, first class. Spoke clearly had a very pleasant telephone manner. Answered all questions, prices, availability and delivery details. Hang onto this staff member – worth her weight in gold. Amazingly good experience.”